Returns & Exchanges
30-day happiness guarantee
Not right for your hair? Easy returns, no fuss.
EverCircle is salon-grade haircare made by a hairdresser for women who don't slow down. We want every product to earn its place in your swim bag, gym bag and bathroom. If something isn't working for your hair, tell us within 30 days of delivery and we'll make it right.
Haircare: opened is fine
Element Shield, Ocean Drops and the Lustre Lock Treatment Mask are covered even after you've opened and used them. Give it a few washes or swims. If your hair isn't happier, we'll refund you.
- Email us within 30 days of delivery with your order number and a quick note on what didn't work for your hair.
- Include a photo of the product. You don't need to post opened haircare back to us.
- We'll refund the product price to your original payment method.
The guarantee covers one of each product per customer, bought directly from evercircle.au. If you bought from a salon or stockist, please return it to them.
Accessories: change of mind
Hair ties, the hair fork, the linen hair turban and the bamboo comb can be returned or exchanged within 30 days of delivery if they're unused and in their original packaging. For hygiene reasons we can't accept accessories that have been worn or used, unless they're faulty.
- Email us to start a return and we'll send you return instructions.
- Return postage for change-of-mind returns is at your cost. We recommend a tracked service.
- Once the item arrives back with us, we'll refund you or send your exchange.
Faulty, damaged or incorrect items
If something arrives damaged, faulty or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and cover any return postage.
Refunds
- Refunds go back to your original payment method within 5 business days of your claim being approved.
- Your bank may take a few more days to show it. If it hasn't appeared after 10 business days, email us and we'll follow it up.
- Original shipping costs are refunded only when the item was faulty, damaged or incorrect.
Sale items and gifts
Sale items are covered by this policy in the same way as full-price items, unless the product page says otherwise at the time of purchase. Gifts can be exchanged, or refunded as store credit to the person who received them.
How to start a return
Email jessie@evercircle.au with:
- your order number
- the product you're returning
- what didn't work, or a photo if it's opened, damaged or faulty.
We reply within two business days, Monday to Friday.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our 30-day happiness guarantee is in addition to these rights.
EverCircle is a trading name of Rox Lox Pty Ltd, NSW South Coast, Australia.
